General Error

Nicholas Smith

• 2018년 04월 23일 05:32

 Burning DVD:  "General Error has occurred: end of file" error parsing ac3 audio stream."

WTF, Over.

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  RN Support

  • 2018년 04월 25일 22:37

  We are aware of this issue. Our engineers are working on resolving the issue. We will email you as soon as we resolve the issue.
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  Nicholas Smith

  • 2018년 04월 23일 05:32

  Yeh, WTF?

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  Philip Lansdown

  • 2018년 04월 23일 08:15

  I have the same issue and posted some information about it on this support page a few weeks ago. 
  Real player replied and said that their technicians are trying to fix the problem as quite a few people have reported it to them. 
  The problem seems to affect only MP4 files. If you use the Real Converter and convert the MP4 files into Real Media HD and then burn them to DVD it will work, although I found that the picture quality is slightly weaker (dark pictures pixel slightly) but at least you can still burn stuff until they fix the problem.

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