billing
This is june clark. you have billed me twice for the same service all I have is the plus plan and I cant download videos completely it cuts off before they are complete.
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We see that you purchased RealPlayer Plus and RealPlayer Downloader Express. We have cancelled and refunded your RealPlayer Downloader Express.
This confirms your refund for your RealPlayer Downloader purchase in the amount of $39.99.
Depending on your financial institution, please allow a few days for the refund to post. This will appear on your next credit card statement issued following this processing period.
To resolve your issue where you are not able to download videos completely, please follow these steps.
https://customer.real.com/hc/en-us/articles/204040013-Uninstall-and-reinstall-RealPlayer-on-Windows
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