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  • RN Support

    This works if you use Internet Explorer. It doesn't work with other browsers.

    Please ensure your Downloader plugins are enabled. Here are instructions to enable to Downloader plugins.

    https://customer.real.com/hc/en-us/articles/206030987-Using-Download-This-Video-in-Internet-Explorer

     

     

    0
  • James McClary

    I follow your instructions to download videos and I still get the same message ( no video to download ) Please fix this problem

     

    0
  • RN Support

    James,

    Please follow these steps to resolve your issue.

    1. Open Chrome, Firefox or Edge browser
    2. Go to YouTube and play any video
    3. Click on the Download button (You will still receive a "No videos to download" message)
    4. Close the browser
    5. Restart your PC and go back to download a video now. (Step 3 through Step 5 will update the RealDownloader and you should be able to download videos again)

    If the downloader still doesn't work for you, please let us know.

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