Can you please do the following and let us know the version of videodl.exe
1. Open C:\Program Files (x86)\Real\RealPlayer (Folder)
2. Look for a file named videodl.exe and right click the file
3. Click the Details tab and let us know the Product version
Please note: If the version is not 2019.01.17, it means that the previously mentioned instructions or something didn't work right. Please confirm?