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Purchased Premium Upgrade to "PLUS"

I have for many years been a user of Real Player Premium (2 computers).  A few days ago, I paid $49 for an annual subscription to your latest version of Real Player Plus (Premium).  I had no problem upgrading and signing in.

Today, I tried to upgrade "Plus" to my second computer.  Although I downloaded the latest version of Real Player, I have been unable to sign on to access my account for the upgrade.  No matter how, or where, I tried to sign in, I could not.  I followed all the instructions on your support page, I could not sign in.  I continually got a message saying I was not connected to the server, and to connect, I should re-boot the computer.  Re-booting did not help.  Please help me.

My email address, and my ID is "miltonbraten1234@gmail.com"

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To resolve your issue, please "over-install" RealPlayer. Over-install simply means installing RealPlayer over the existing RealPlayer. When you go through the installation process, you will be prompted that RealPlayer is already installed, simply proceed with the installation when prompted.

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