I can't view or retrive any of my cloud photos or videos on my galaxy S9

john brown

• 2019년 09월 03일 18:12

My computer shows my pics and videos are in the cloud. I have one of the premium plans, but cannot view any of my cloud items on my phone.

1

• 

  RN Support

  • 2019년 09월 05일 19:44

  Please reinstall the app on your phone. Once reinstalled, please make sure you are signing into the app with the same credentials of your Premium plan to see your Cloud items on your phone.

  1
• 

  john brown

  • 2019년 09월 06일 23:53

  I did that 3 times now. I am starting to get very frustrated with the customer service here. My computer says they are in the cloud. Can I not retrieve any stuff off my computer with a premium plan?

  0
• 

  RN Support

  • 2019년 09월 10일 17:35

  We sent you an email. We'll take it from there.

  0

게시물 댓글 달기가 중지되었습니다.