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unable to burn dvds

get ERROR parsing ac3 audio stream

 

i have looked for new updates & realplayer says updates are current.

     thank you

Glen Bryden

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We fixed the AC3 error in our latest update. However, since you still have the issue, it may be related to the file it self.

Would you be able to send us a sample file?

To send us a file up to 1 GB in size, please follow these instructions:

1. Go to https://tobor2.prognet.com/cgi-bin/incoming.cgi
2. You will see instructions for attaching the file. Choose the file you want to send us.
3. In the "to" section, enter "gsharma".
4. In the box below, enter your email address and/or ticket number, along with a brief note about the issue (just a sentence is fine).
5. Click Send.

We will review the file(s). If for some reason we have difficulty receiving the file, we will let you know.

 

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Real player won't burn dvds.  I'm paying $4.99 per month so I can do this!! Please fix whatever the problem is NOW!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Gretna Vincent 0 표
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Gretna,

Can you please describe what happens when you burn a DVD? Are you seeing any error messages?

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