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opening realplayer

I can install real player however when I go to open it will not be there. Are there some files that are in windows that needed in order for the program to open. I can see the exe file in windows 10 which will install the program but once its installed it will not open.

Allan Zimmerman

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Please follow these instructions to resolve your issue.

1. Go to Control Panel and uninstall RealPlayer (if there is one existing).
2. Go to https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed and download and run the installer.
3. Once the Fixit program opens, click Next.
4. Select Uninstalling.
5. You will see a list of programs installed. Scroll down and look for "Video Downloader". Select that and click Next and click on "Yes, try uninstall". This will remove the application.
6. Run the Fixit program once again. (You will need to run this program a few times)
7. Follow steps 4 and remove the following programs (in the said order)
a. RealUpdgrade 1.1
b. RealDownloader
c. RealDownloader
Note: You have to run Fixit each time you want to uninstall these applications.
8. Delete Real & RealNetworks folders from
a. C:\Program Files (x86)
b. C:\Programdata
c. C:\Users\<your username>\AppData\Roaming
d. C:\Users\<your username>\AppData\Local

Once you have uninstalled all of them and deleted the folders, restart your computer. Download RealPlayer from www.real.com. Ideally, this should install properly.

Please do let us know how it goes.

Please note: If you have any playlists created, you will have to recreate them.

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