게시물

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Download in hd, 4k

I paid for an upgrade before I didn't get the option to download in HD, I think I could click on it but it said it was a paid service that's why I paid- now I can click on HD but the download is horrid ... help

 

Will De Mauro

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Our engineering department is looking into it as a priority. As soon as it is resolved, we will email you with the solution.

Please note: We don't see a paid account under your email address.

Real CS 0 표
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You don't find a paid account because I canceled it and got a refund ...

Will De Mauro 0 표
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You will need a paid account to download videos higher than 720p resolution. We will email you when we resolve the Downloader issue.

Real CS 0 표
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Hmm quite a mess here:

I had a paid account and found no ability to download HD content other than the "download HD" button was active- getting no benefit from paying for an account I canceled it- really no need to point out the obvious that I need a paid account, I get it- you don't, obviously. 

Will De Mauro 0 표
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I paid $29.99 for downloading high res videos, but a new window pops up saying premium for $39.99  How do i resolve this?

Perseus Artemis 0 표
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Perseus,

We see that you purchased RealPlayer Downloader Express. You will need to sign into RealPlayer with your email address to activate your Downloader Express features. 

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