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No connection to Real Times

real time sign in problem 2020 06 02

I have been using it for a long time. After a Win 10 problem: I had to set up a new account because after signing in there was a constant warning that it failed, any work would not be saved.

I managed to bring back all to normal.

However, then I could not sign in to my Realplayer Plus- no connection to Real network, restart the computer, etc. I over installed Real Player so I could sign in, bring back 18 Plus features. Next day I could not sign in again. I followed the online instructions-set it to automatic, 1, 2, 3 restart, 120 and 0. All was fine, but next time: no connection to the server, restart the computer. Now I had a clean uninstall then a re-install and I still cannot sign in: restart the machine.  If I select SAFE MODE, then I can sign in Real Player but next time the problem returns: no connection to the server, restart the machine. I do not know what blocks RP to be signed in.

György Mikola

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To resolve your issue, please "over-install" RealPlayer by going to www.real.com. Over-install simply means installing RealPlayer over the existing RealPlayer. When you go through the installation process, you will be prompted that RealPlayer is already installed, simply proceed with the installation when prompted.

If the issue persists, please let us know.

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