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sign in problem

I can't sign in because I get a message saying that I am not connected to Real Times and need to restart my computer. Restarting does not fix the problem.

Hubert Harrison

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Hubert,


To resolve your issue, please "over-install" RealPlayer by going to www.real.com. Over-install simply means installing RealPlayer over the existing RealPlayer. When you go through the installation process, you will be prompted that RealPlayer is already installed, simply proceed with the installation when prompted.

 

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Roosevelt,

Can you please let us know what errors you get when you sign in?


In the meanwhile, please "over-install" RealPlayer by going to www.real.com. Over-install simply means installing RealPlayer over the existing RealPlayer. When you go through the installation process, you will be prompted that RealPlayer is already installed, simply proceed with the installation when prompted.

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