Trouble downloading videos

Liz Cron

• 1 de maio de 2017 02:30

Hi, once again I'm having the same trouble downloading videos. I've re-started Real Downloader 3 times, and have gone to Command Prompt but after going through the steps it tells me ' Unable to Download New Version' Please help, thank you.

0

• Comentário oficial

  

  Vladimir

  • 1 de maio de 2017 15:25

  Hello,

   

  to resolve the issue, Please follow these instructions: https://customer.real.com/hc/en-us/articles/204169018
  
  If the issue persists, please uninstall and reinstall RealPlayer by following the steps below:
   

    1 - Uninstall the program by following the instructions from this article: https://customer.real.com/hc/en-us/articles/204040013
    2 - After uninstalling RealPlayer from the Control Panel, please delete the application folders. Here's how: https://customer.real.com/hc/en-us/articles/220342848
    3 - Reboot your computer and reinstall RealPlayer. You can install the current version by going to: http://www.real.com/

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