Real Cloud Player crashing when trying to open

Shana Allan

• 16 de junho de 2016 00:05

I downloaded a video, or I thought I did. it's over and hour long. The video that saved in my 'library' was and ad. Tried a few times to download the video and the Real Player cloud crashed. Ask to fix the 88 files I had (because I shut off out it improperly because it froze on me) Then it would only fix 68 of 88 files. Now it won't open at all. I've never had a problem until just now. help!

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  Sean

  • 16 de junho de 2016 07:53

  To resolve this issue, try performing a clean uninstall and reinstall by following this article: https://customer.real.com/hc/en-us/articles/204040013

  Note: Make sure you delete the RealPlayer folders as mentioned in the article before reinstalling RealPlayer.

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