Retention of file properties

phillip brown

• 20 de março de 2018 11:11

In recent versions of the RealPlayer Converter, in particular when converting MP3 files to a lower bit rate though it may occur in other situations as well, file properties such as: #, Title, Album, Genre et al, are not retained. 

Also, "dragging" files to the file list area in the converter doesn't receive the files. It is necessary to use the "Add" button to identify the files.

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• Comentário oficial

  

  RN Support

  • 26 de março de 2018 19:52

  Can you please send us a sample file. We would like to test this in-house.

   

  To send us a file up to 1 GB in size, please follow these instructions:

  1. Go to https://tobor2.prognet.com/cgi-bin/incoming.cgi
  2. You will see instructions for attaching the file. Choose the file you want to send us.
  3. In the "to" section, enter "gsharma".
  4. In the box below, enter your email address and/or ticket number, along with a brief note about the issue (just a sentence is fine).
  5. Click Send.

  We will review the file(s). If for some reason we have difficulty receiving the file, we will let you know.

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