After update I see just stripes when I play downloaded videos what I shoul to do?

Zdenka Stepanek

• 22 de maio de 2018 04:00

After update I see just stripes when I play downloaded videos what I shoul to do?
I would like to redo the update, but I have no idea how. It worked just fine before update.

Thank you

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  RN Support

  • 22 de maio de 2018 21:45

  We have seen this happen when playing .WebM files or .FLV files. Our engineers are working on resolving the issue. I will email you as soon as it is resolved.

  In the meanwhile, I request you to transfer your files to .MP4 format.

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