"A general error has occurred"

Henry Atkinson

• 6 de outubro de 2018 11:03

Tried to play MP3 sound recordings off my computer and get "A general error has occurred" This has only just started. Can someone help please.

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  RN Support

  • 8 de outubro de 2018 22:07

  Has this file played before? It is quite possible something must have got corrupted with your RealPlayer. Follow these instructions to resolve your issue.

  https://customer.real.com/hc/en-us/articles/204040013-Uninstall-and-reinstall-RealPlayer-on-Windows

   

   

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  Henry Atkinson

  • 10 de outubro de 2018 14:58

  The files were all operating OK. Windows 10 up-date recently. Any issues with that? Have reinstalled realplayer but still get the same problem. Please help.

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  RN Support

  • 10 de outubro de 2018 18:49

  We have heard reports of Windows 10 update deleting files for users. I am hoping that this didn't happen for you. Here are some articles about this issue.

  https://www.theverge.com/2018/10/5/17940902/microsoft-windows-10-october-2018-update-deleting-documents-issues

  https://www.forbes.com/sites/jasonevangelho/2018/10/05/avoid-windows-10-october-update-until-you-do-one-thing

  https://finance.yahoo.com/news/windows-10-avoided-until-microsoft-174012825.html

  We sent you an email. We'll take it from there.

   

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