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Missing my downloaded videos

To whom may it concern, As of last week every time I go on my Real player page some of my downloaded videos are not in my library I tried couple of ways but could not resolve my problem can you help please. Thank you  

shawn khache

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I have the same problem.  I connected my library to a NAS and it was showing up earlier.  However, not anymore.   Not sure why.  By the way, this also happens every few years or so many updates.  I would pay for it but I hate it when this happens.

By the way, the instruction below doesn't work!!!  I have mpeg file in a subdirectory and it's not even finding it. I am guessing the index is maxed out again.

https://customer.real.com/hc/en-us/articles/205035417-Scan-disk-for-media

Alvin Chong 0 votos
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Alvin,

Can you please make sure the drive which contains your media files from your NAS storage is added to your Watch Folders? Please see screenshot below.

 

Real CS 0 votos
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