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Need Serious Tech HELP!!

My computer freezes when I choose a video to watch in Real Player.  I have deleted and redownloaded the program 6 different times.  Each time it freezes I need to do a hard reboot.  Please advise. New computer with latest Windows 10

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Please follow these steps before you play a video.

1. Open RealPlayer.
2. Click the RealPlayer logo, then Preferences
3. In the Category pane, select Hardware.

- Under Video Card Compatibility, move the slider bar Most reliable.
- Click OK twice to save the changes.
- Close out of RealPlayer, restart RealPlayer.

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