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Unable to open my RealPlayer Premium

I have installed realplayer premium and cannot get it to open on my computer. I have reinstalled the program only to get the same results. In addition, when I went to my data page I found that you have me living in Bloomington, Ill.  How did that happen?  I have live in Jacksonville, Florida for almost 30 years.

Gordon Woods

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To resolve your issue, please follow these steps.

1. Go to Control Panel and uninstall RealPlayer.
2. Go to and download and run the installer.
3. Once the Fixit program opens, click Next.
4. Select Uninstalling.
5. You will see a list of programs installed. Scroll down and look for "Video Downloader". Select that and click Next and click on "Yes, try uninstall". This will remove the application.
6. Run the Fixit program once again. (You will need to run this program a few times)
7. Follow steps 4 and remove the following programs (in the said order)
a. RealUpdgrade 1.1
b. RealDownloader
c. RealDownloader
Note: You have to run Fixit each time you want to uninstall these applications.
8. Delete Real & RealNetworks folders from
a. C:\Program Files (x86)
b. C:\Programdata
c. C:\Users\<your username>\AppData\Roaming
d. C:\Users\<your username>\AppData\Local

Once you have uninstalled all of them and deleted the folders, restart your computer. Download RealPlayer from Ideally, this should install properly.

Please do let us know how it goes.

Please note: If you have any playlists created, you will have to recreate them.

Regarding your address, we will escalate it to our product team. We are in the process of retaining only Country name in the account . 


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