unable to down load video

jerome kislenger

• 1 de novembro de 2020 21:26

As you requested, is the following information. You told us to make a new request.  I am unable to download certain videos.

Version:  2020.09.20.0

https://www.youtube.com/watch?v=6xZHFL5tMR4

Above is sample of URL I am unable to download.

Thanks for your help.

Jerome Kislenger

jjkislenter@aol.com

0

• 

  RN Support

  • 5 de novembro de 2020 21:09

  We have resolved the download issue. Please follow the instructions from the below link to download videos again.
  
  https://customer.real.com/hc/en-us/articles/360058635933
  
  Please note: If you are using RealPlayer v.18, please scroll down the page for instructions.
  
  If the issue persists, please provide us with a sample URL that you are unable able to download.

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