Milena
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Comentário oficial This is a very unusual problem. Could you please send us a screen shot showing the error message you get, so we can investigate further? Here's how: Sending a screen shot to Technical Support (Wind...
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Comentário oficial You can download the RealTimes app for Android by going to Google Play on your Android tablet and searching for "RealTimes". Note: Please note that downloading videos directly from YouTube and othe...
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Comentário oficial To resolve this problem, please try these troubleshooting steps: https://customer.real.com/hc/en-us/articles/204040813
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Comentário oficial Please send us a screen shot of the exact error message you keep getting so we can investigate this further - see: Sending a screen shot to Technical Support (Windows)
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Comentário oficial If you are getting "Currently not connected to RealTimes" when trying to sign in, follow the steps from this article: "Currently not connected to RealTimes/RealPlayer Cloud" If this is not the prob...
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Comentário oficial To resolve this issue, please follow the steps from: RealDownloader crashes when downloading videos If the issue persists, please reinstall RealPlayer as explained here: Uninstall and reinstall Re...
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Comentário oficial To install RealPlayer Plus, you first need to download the basic player and then just sign in to install the Plus components: 1. Visit http://www.real.com/to download the free player. 2. Once the ...
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Comentário oficial To install RealPlayer Plus, you first need to download the basic player and then just sign in to install the Plus components: 1. Visit http://www.real.com/to download the free player. 2. Once the ...
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Comentário oficial In order for us to assist you with this issue, please let us know what's the exact error message that you are getting when trying to download videos - here's how to send us a screen shot: Sending a...
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Please try the solutions from the Official response above. If these don't help, please describe exactly what happens when you try to download and include any error messages that you may receive. It...