WHY TRIMER NOT WORKING?

ED KOPP

• 2017年06月12日 19:32

Just recently when I try to trim a video or song the trim does not work on any songs...I have uninstalled realplayer & reinstalled it though no change at all..when I try to click on arrow to start playing song want to trim doesn't play it showed it loading though no play to try trimming song...I am using windows 7 & like I said I uninstalled & reinstalled realplayer nothing has corrected the problem...anyone with any ideas of what is happening maybe something needs to be set in realplayer? thanks...

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• 正式評論

  

  Milena

  • 2017年06月13日 11:17

  We are trying to reproduce the issue you are describing to see if it might be a bug. For that purpose, kindly answer the following questions, so we can investigate further:

  1. What is the format of the video/audio file you are having this issue with? Does the issue occur with all file formats or just a particular one?

  2. Which exact version of RealPlayer is installed on your PC? Here's how to check: How can I tell what version of RealTimes (RealPlayer) I have on my PC?

  3. Could you send some screen shots demonstrating the issue? Here's how: Sending a screen shot to Technical Support (Windows)

  The more information you provide, the quicker we'll be able to figure out the cause of the issue.

  Thank you for your cooperation!

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