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    Maria

    Hello,

    Please make sure that you didn't selected the HD download option (as this is a paid feature). Instead you can open your browser, find the video you want to download, then click on the drop-down download button in the middle of the screen (see how the button appears: https://customer.real.com/hc/en-us/articles/204040623). After clicking on the download button, the ''Download This Video'' window will be displayed. You just need to select the ''Fasted Download'' option and finally to click on the ''Download This Video'' option; see the screenshot:

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