Prompted ti install update, which I did. Now Iv'e lost the PLUS features. I've had the PLUS versions of Real Player for years and want them back. BTW, as I recall, my previous version of Real Player was version 18 with PLUS features.

Walt Harding

• 2017年09月29日 01:03

Prompted ti install update, which I did. Now Iv'e lost the PLUS features. I've had the PLUS versions of Real Player for years and want them back. BTW, as I recall, my previous version of Real Player was version 18 with PLUS features.

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  Maria

  • 2017年09月29日 16:00

  Hello,

  Please note that in order to be able to access the paid features, you need to sign in (with your email address and password). To learn how to sign in, please click on the following link : https://customer.real.com/hc/en-us/articles/204040653 (if you're signed in, please sign out and sign back in).
  
  NOTE: To check if you have signed in to activate your Plus features, please follow the steps from the article below: 
  https://customer.real.com/hc/en-us/articles/204040723

   
• 

  Maria

  • 2017年09月29日 16:01

  Hello,

  Please note that in order to be able to access the paid features, you need to sign in (with your email address and password). To learn how to sign in, please click on the following link: https://customer.real.com/hc/en-us/articles/204040653 (if you're signed in, please sign out and sign back in).
  
  NOTE: To check if you have signed in to activate your Plus features, please follow the steps from the article below: 
  https://customer.real.com/hc/en-us/articles/204040723

  We are no longer able to offer phone support or remote assistance.

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