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Installation Hangs

I just purchased Real 2020 plus upgrade, tried to install and it just hangs, never completes.  I tried to uninstall real player and reinstall, but the uninstall also hung.

 

Per the support site, I tried to delete the program folder, but was unable as it said it was in use so could not remove.

 

Need some help to get this going.

Rick Schaefer

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Please restart your computer and then delete the folders. You should be able to. Once you have done that, restart your computer one more time and proceed with the installation.

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