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RealDownloader Issues

I am a registered owner-purchaser of a previous stand-alone version or RealDownloader, which used to work great. Real advised updating to RealTimes20, which I did. Since doing so accelerated downloads no longer work - even after successfully login. The damn software wants me to to pay again to upgrade to get back the functions I already paid for! How can I regain the lost ability to do accelerated downloads?

Wayne Dorothy

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We see that you purchased RealPlayer Downloader Express v.18. If you installed RealPlayer v.20/20, you will need to upgrade to activate Downloader Express features in RealPlayer v.20 as this is a different product with additional new features. If you want to upgrade, please let us know. As a loyal user, you are eligible for a discount.

If you don't want to upgrade, you will need to uninstall RealPlayer v.20 and install RealPlayer v.18. You can install RealPlayer v.18 by clicking this link.

https://customer.real.com/hc/en-us/articles/360057971913

Once you have installed RealPlayer v.18, you will need to sign into it to activate your Downloader Express features.

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