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Lost Plus features

I upgraded from Real Player 18 Plus to 20/20. I followed the instructions correctly so as to retain my Plus subscription. However I can't get those features to activate now. I've followed all instructions that I can find to resolve the problem: uninstalled the old version before new installation; signed in and out of the new version numerous times; cookies are turned on in program; browser(s)  cookies have been cleaned out; running with administrator privileges; UAC is turned on; computers used (two) rebooted numerous times; I'm signed into an administrator account on my pc's.

SO: I really like the new layout and people features of version 20 but is this situation correctable or do I go back to version 18 Plus?

Thanks!

 

Rick Graf

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We see that you purchased RealPlayer Plus v.18. If you installed RealPlayer v.20/20, you will need to upgrade to activate Plus features in RealPlayer v.20 as this is a different product with additional new features. If you want to upgrade, please let us know. As a loyal user, you are eligible for a discount.

If you don't want to upgrade, you will need to uninstall RealPlayer v.20 and install RealPlayer v.18. You can install RealPlayer v.18 by clicking this link.

https://customer.real.com/hc/en-us/articles/360057971913

Once you have installed RealPlayer v.18, you will need to sign into it to activate your Plus features.

Please let us know if you have additional questions.

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