Still not able to download videos
Even after resetting internet browsing history and resetting computer, videos still unable to download.
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Can you please let us know the following information:
1. Please go to C:\Program Files (x86)\Real\RealPlayer.
2. Right click on videodl and click Properties and then the Details tab.Please provide us with the version number you see there.
Could you also provide us with a sample URL that you are trying to download?
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My version states "18.1.20.206", I understand its an older version but had worked well for many years with no issue. I'm currently a student and use this software as a helpful tool to help create PowerPoints and presentations, displaying videos usually around science and technology. Although I try to correct the issue on my end it seems to be ineffective. I'm just hoping this issue could be resolved soon, I also provided a few videos I tried to download.
Thank you for your time!
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We are able to download the videos you provided as an example.
Unfortunately, the information you provided is the version number of RealPlayer. The information we requested is different. Please follow these instructions to see the version number of a particular file named videodl.
Can you please let us know the following information:
1. Please go to C:\Program Files (x86)\Real\RealPlayer.
2. Right click on videodl and click Properties and then the Details tab.Please provide us with the version number you see there.
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My version states "18.1.20.206", I understand it's an older version but had worked well for many years with no issue. I'm currently a student and use this software as a helpful tool to help create PowerPoints and presentations, especially for one to one GCSE science tutoring, displaying videos usually around science and technology. Although I try to correct the issue on my end, it seems to be ineffective. I'm just hoping this issue could be resolved soon, and I have also provided a few videos I tried to download.
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