Cancel card
I paid to purchase the burn activity on the real download player and it is not working so I want it to cancel the $39.99
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To resolve this issue, please follow the steps in this article:
https://customer.real.com/hc/en-us/articles/204040813
If this does not resolve your issue, please provide the following information:
• Are you able to see the "Download This Video" option?
• Did you receive any error message? What does it say?
• Is this happening to all videos, on all sites or just with a particular one?
• What web browser do you use, and which version? (See https://customer.real.com/hc/en-us/articles/207275617)
• What version of RealTimes or RealPlayer is installed? (See https://customer.real.com/hc/en-us/articles/204039513)
• What is the operating system of your computer (Windows XP, Vista, 7, 8, 8.1, 10)?
• Do you have any security software installed (Norton, McAfee, AVG, etc.)?The more specific you are, the better I will be able to assist you.
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Thx
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I’m experiencing a very similar problem on my end. The downloader either can’t recognize the video at all or stops partway through with an “unable to download” error. Based on other discussions I’ve read, this tends to occur whenever YouTube updates something, which can temporarily disrupt Real Downloader.
I’ve already attempted reinstalling and making sure everything is up to date, but the results are still unreliable—occasionally it works for a short time, then fails again.
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