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If I misunderstood the issue, please provide the following information:
- What Operating System is installed on your computer (Windows XP, Vista, 7, 8, 8.1, 10)?
- What version of RealPlayer is installed on your PC? Here's how to check the version: https://customer.real.com/hc/en-us/articles/204039513
- What steps do you follow and what difficulties do you encounter (or when does the program crash)?
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