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"Currently Not Connected to Real Player Cloud"

Whenever I open Real Player Cloud I get the above message.  I've followed the article to correct this issue, but it does not work.  I cannot access my Plus options, so I can't burn DVD's.  Also for some reason, I keep loosing my playlists. 

I also regularly get a message that Real Player was incorrectly shut down and files need to be imported.  The problem with that is it never completes the import.  It shuts down after 606 files and closes the player. 

I would appreciate any help.  I've had nothing but problems with this program

Thanks,

Tony Edwards

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To resolve this issue, follow the below article:

https://customer.real.com/hc/en-us/articles/204043323

If the issue persists, please provide the following information:

The more specific you are, the better I will be able to assist you.

Jason 0 票
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Currently not connected  to Real Player Cloud.  Windows 10, Microsoft 8, McAfee, Real Player Plus

Ira Daniels 0 票
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