"Currently Not Connected to Real Player Cloud"

Whenever I open Real Player Cloud I get the above message. I've followed the article to correct this issue, but it does not work. I cannot access my Plus options, so I can't burn DVD's. Also for some reason, I keep loosing my playlists.

I also regularly get a message that Real Player was incorrectly shut down and files need to be imported. The problem with that is it never completes the import. It shuts down after 606 files and closes the player.

I would appreciate any help. I've had nothing but problems with this program

Thanks,

Tony Edwards

null null 2016年05月27日 20:37

請登入寫評論。

3 條評論

To resolve this issue, follow the below article:

https://customer.real.com/hc/en-us/articles/204043323

If the issue persists, please provide the following information:

What operating system are you using (Windows XP, Vista, 7, 8, 8.1, 10)?
Do you have any security software installed (Norton, McAfee, AVG, etc.)?
What version of RealTimes or RealPlayer is installed? (Seehttps://customer.real.com/hc/en-us/articles/204039513)
What web browser do you use, and which version? (Seehttps://customer.real.com/hc/en-us/articles/207275617)

The more specific you are, the better I will be able to assist you.

Jason 2016年05月27日 23:24 0 票

Currently not connected to Real Player Cloud. Windows 10, Microsoft 8, McAfee, Real Player Plus

Ira Daniels 2016年12月09日 21:37 0 票

Sorry for the delay. To resolve this issue, follow the below article:

https://customer.real.com/hc/en-us/articles/204043323

If the issue persists, perform uninstall and re-install of RealPlayer by following the below article:

https://customer.real.com/hc/en-us/articles/204040013

Arvin 2016年12月13日 22:41 0 票