To resolve this issue, follow the below article:
If the issue persists, please provide the following information:
- What operating system are you using (Windows XP, Vista, 7, 8, 8.1, 10)?
- Do you have any security software installed (Norton, McAfee, AVG, etc.)?
- What version of RealTimes or RealPlayer is installed? (Seehttps://customer.real.com/hc/en-us/articles/204039513)
- What web browser do you use, and which version? (Seehttps://customer.real.com/hc/en-us/articles/207275617)
The more specific you are, the better I will be able to assist you.