
To resolve this issue, follow the steps in this article:
https://customer.real.com/hc/en-us/articles/204040153
If that doesn't help, try installing the latest version of RealTimes using this alternate installer link and let us know the progress:
http://cache-download.real.com/free/windows/installer/player/rt1/T10ENFIB/RealTimes-RealPlayer.exe
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