unable to sign in

As RealNetworks makes new products available to customers, it is not possible to continue supporting legacy and historic products, including:

• RealPlayer 15, 14, SP and 11 (for Windows), 10.5 and 10 (Windows and Mac)

No email or phone support is available for these products. Product development has stopped, and no updates or security patches will be released for these product versions.

Our most recent version, RealTimes saves all your photos and videos from various devices for easy viewing and sharing. It also uses them to create great little videos, that we call Stories, to help bring your memories to life.

RealTimes Stories automatically turn your photos and videos into a montage with music and effects. You can watch and share them with your family and friends. You can edit the montage if you want to: change the pictures or videos selected, select different music or add your own, and change other effects to make it even better.

Customers who previously purchased RealPlayer Plus can receive a discount on an annual subscription or RealPlayer Plus 18: please click the RealPlayer or RealPlayer Cloud logo in the upper left of your player and select "Check for Update."

I hope this information helps!

After a month ago the new os 10 was update just a few days agoI have not able to sign in, can update but not sign in. My program is the version 18.1.8.212. please advise.