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Real Cloud Player crashing when trying to open

I downloaded a video, or I thought I did. it's over and hour long. The video that saved in my 'library' was and ad. Tried a few times to download the video and the Real Player cloud crashed. Ask to fix the 88 files I had (because I shut off out it improperly because it froze on me) Then it would only fix 68 of 88 files. Now it won't open at all. I've never had a problem until just now. help!

Shana Allan

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