I bought the Real Player Express and Real Player Plus, but I cannot use them as unlimited, why is this happening?

lex small

• 2024年09月19日 22:31

Order Confirmation
Hi lex,

Thank you for purchasing RealPlayer Downloader Express. You need to sign in to activate your new RealPlayer Downloader Express features.

Your account will be billed $24.99 plus tax.

You can now get the most out of your media after you've signed-in to activate your paid features:

Download videos from thousands of sites with one click and subscribe to your favorite YouTube channels and cast your content to your TV.

Take your media on the road with the RealPlayer Mobile App for Android and iOS. Access your videos anywhere, sync for offline use, and cast to your TV directly from your phone! (full features require RealPlayer premium subscription at discounted price for Plus users)

Please visit real.com to learn more about the RealPlayer Downloader Express features.

Thanks for using RealPlayer!

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• 

  RN Support

  • 2024年09月20日 21:12

  You purchased RealPlayer Downloader Express v.22 and previously purchased RealPlayer Plus v.20/20. They are 2 different products. You can't merge both into 1. To access the paid features of the respective versions, you will need to install those versions.

  To install RealPlayer v.22

  https://customer.real.com/hc/en-us/articles/26977777292059-Installing-RealPlayer-22

  To install RealPlayer v.20/20

  https://customer.real.com/hc/en-us/articles/8673259975835-Installing-RealPlayer-20-20

  Please note: You will need to sign into RealPlayer to activate your paid features.

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