Real player file does not player correctly

null null

• 2018年03月18日 18:35

 I have a file I downloaded and when I played it, it just plays as a audio file not video file, deleted the video and re downloaded it still have same issue

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• 正式評論

  

  RN Support

  • 2018年03月20日 20:12

  Can you please let me know the format of this file? Also, can you please let me know the URL of this video that you are downloading?
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  null null

  • 2018年03月20日 21:00

  I dont know the format of the file

   

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  RN Support

  • 2018年03月26日 19:57

  Would you be able to send us the file to test in-house?

  To send us a file up to 1 GB in size, please follow these instructions:

  1. Go to https://tobor2.prognet.com/cgi-bin/incoming.cgi
  2. You will see instructions for attaching the file. Choose the file you want to send us.
  3. In the "to" section, enter "gsharma".
  4. In the box below, enter your email address and/or ticket number, along with a brief note about the issue (just a sentence is fine).
  5. Click Send.

  We will review the file(s). If for some reason we have difficulty receiving the file, we will let you know.

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