Pics

Greg Karlson

• 2018年09月11日 22:37

Sirs, When I download vids there is always a pic from the vid showing, I received an update the other day when I downloaded it, I went to my vids and all that is showing ,not a pic from the vid but a big "R"  How can I reverse this...….Regards Greg Karlson

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  Jon Rogers

  • 2018年09月12日 10:08

  I've had that happen too. I don't think it's a glitch in the program. It might be in the way the video is uploaded to YT. Not a big deal, really.

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  RN Support

  • 2018年09月12日 18:34

  To resolve your issue, please follow the steps from this link.

  https://customer.real.com/hc/en-us/articles/204040523-Thumbnail-images-do-not-appear-for-downloaded-videos-on-PC

  If the above instructions don't resolve it for you, you can follow these instructions.

  https://www.thewindowsclub.com/thumbnail-previews-not-showing-windows

    

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