Shortened uploads and your email

Madeleine Nist

• 2018年12月31日 18:08

Hi

Still haven't heard from you re: my shortened uploads, You said "We sent you an email. We'll take it from there."

Didn't get the email. Checked spam, etc

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  RN Support

  • 2019年01月04日 04:15

  We are escalating this issue again to our engineering team. We will let you know as soon as we hear back.

  Apologize for the inconvenience.

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  Madeleine Nist

  • 2019年01月08日 13:29

  1. Still not working. 
  2. Still get "video being processed" messages
  3. My frustration with RealPlayer Co through the roof
  4. But my payments still continue
  5. Nothing from you
  6. It has been *weeks* since I first reported this

  Surely your customer relations person (boss?) would say Get back to this person right away. Give her a refund.
  
  What is going on??

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  RN Support

  • 2019年01月08日 22:18

  Our engineers are still working on resolving this issue. In the meanwhile, we have refunded you the last 2 months' charges. 

  Depending on your financial institution, please allow a few days for the refund to post. This will appear on your next credit card statement issued following this processing period.

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