Cannot download videos

Gary Burchett

• 2019年04月26日 11:13

I have just wasted an additional $24.00 by paying to download videos.  I had paid for the Premium several years ago and never had any issues.  Suddenly, I was unable to download videos.  I tried and tried, but thought maybe you had changed policies, so I paid an additional $24.00 this morning, all to find out that nothing works.....I was told again, I was unable to download videos. 

What can I do???  Can I get my payment back?  This saddens me that I cannot download videos after many years of being a "real player customer" and a fan of the simplicity and quality.

 

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  Michael Bolton

  • 2019年04月26日 18:18

  As far as I can tell it is only YouTube which is affected. There were always a few videos that could not be downloaded, but now they have applied the block to everything. The real blame is on YouTube.

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  RN Support

  • 2019年04月26日 19:27

  We are aware of some changes made on websites like YouTube which has caused RealDownloader to not download videos.

  Our engineers are working on resolving this issue. We will email you as soon as it is resolved.

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