unable to play dvd after updated, have sound but no video

Roy Hoehn

• 2019年07月12日 14:50

bought and downloaded. upgraded. have sound but no video

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  Roy Hoehn

  • 2019年07月12日 15:12

  why isn't there a way to contact support? this is stupid...need this fixed now, not later

   

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  RN Support

  • 2019年07月16日 20:31

  We have a known issue with certain display adapters that causes RealPlayer to show a white window without the video when playing a DVD. Our engineering team is working on resolving it. We would like to know what your display adapter is in your computer. Would you know that?

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