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downloader not capturing titles July 2019

Thank you Real Player for posting you are aware of the problem. I do not use social media and rely on Google search for answers to problems. You are one of a few companies that keep customers informed.

Patrick Pierson

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We have noticed that when downloading certain videos, the video downloads without the name (title) of the video. We are investigating this issue and we will email you when it is resolved. 

Real CS
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yes I got same problem, but just noticed that realplayer are already looking into this problem

Leonard Gore 0 票
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I have the same problem. I have not made any system changes to my desktop.

David Medley 0 票
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The suggestion of deleting browsing history from IE did not work. Still not getting titles.

RK Jain 0 票
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The instructions if followed completely worked for me. I don't have internet explorer, but do have Edge so I cleared data (Ctrl+Shift+delete the click clear data). Then I did same thing in Chrome. Then I went to YouTube as instructed and clicked on a video and then download button. At this point it still does not capture title but if you follow instructions and close out all windows and restart computer realplayer downloader then works capturing titles.

Patrick Pierson 0 票
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fix as posted does not work for me ,video title come down as a dash.

come on realplayer come up with a proper fix????

Stephen Hayward 0 票
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RK Jain & Stephen,

Can you please go to C:\Program Files (x86)\Real\RealPlayer and look for a file name videodl.exe. Can you please right click on it and go to Properties. I would like you to click the Details tab and let me know what the Product Version is? 

Please note: It should be 2019.07.30.0. If it is not, the instructions were not followed properly. Please try that once again.

Real CS 0 票
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I have checked as instructed. It is indeed  2019.07.30.0. and the titles have now come back. Thanks.

RK Jain 0 票
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