I can't view or retrive any of my cloud photos or videos on my galaxy S9

john brown

• 2019年09月03日 18:12

My computer shows my pics and videos are in the cloud. I have one of the premium plans, but cannot view any of my cloud items on my phone.

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  RN Support

  • 2019年09月05日 19:44

  Please reinstall the app on your phone. Once reinstalled, please make sure you are signing into the app with the same credentials of your Premium plan to see your Cloud items on your phone.

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  john brown

  • 2019年09月06日 23:53

  I did that 3 times now. I am starting to get very frustrated with the customer service here. My computer says they are in the cloud. Can I not retrieve any stuff off my computer with a premium plan?

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  RN Support

  • 2019年09月10日 17:35

  We sent you an email. We'll take it from there.

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