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Realplayer won't log me in or reinstall

It worked for a while.  Now if i try to start downloading "free" again to get to my acct. it tells me i'm logged in and already have the program i'm paying for.  BUT when i try to open realplayer and "Connect" to burn it keeps telling me to restart my computer.  It still won't let me in so I cannot use the functions except that some vids seemed to download without me signing in.

How can i get this to work again??????   Getting weary.

 

 

Elizabeth Schwartz

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