Can not connect.

Bruce Gibbons

• 2019年12月15日 00:53

I have tried these things - 

1 - Please follow these instructions: https://customer.real.com/hc/en-us/articles/204043323
2 - If the issue persists, despite following the above instructions, please uninstall and reinstall RealPlayer by following the instructions from this article: https://customer.real.com/hc/en-us/articles/204040013

Reinstall etc. also restarting the computer when prompted, still can't sign in and it says I am not connected. 

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  RN Support

  • 2019年12月16日 22:35

  It looks like you tried everything correctly but if the issue still persists, something else is going on. We sent you an email. We'll take it from there.

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  Bruce Gibbons

  • 2019年12月17日 00:52

  Thanks for the email and the advise given, everything works fine now.

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