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after following all the realplayer instruction i still have currently not connected to realtimes please help

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To resolve your issue, please "over-install" RealPlayer. Over-install simply means installing RealPlayer over the existing RealPlayer. When you go through the installation process, you will be prompted that RealPlayer is already installed, simply proceed with the installation when prompted.

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John,

We don't offer phone support. Please let us know how we can help you.

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