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Error Code: CERT_AUTH_FAILED

I've downloaded and installed my Real Player PLUS and it keeps saying I need to download additional components to complete activation. When I try downloading then it gives me this error.

The software update ‘PlayPack’ could not be verified as authentic. Please check your computer’s clock to ensure the time and date are set correctly and try your download again. Error Code: CERT_AUTH_FAILED

I've synced my clock, set my clock to automatic, I've done everything I could possibly do with my clock's settings as an administrator and otherwise... and I STILL keep getting this message.

Phil Foreman

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We have escalated this to our product team. They will look into it and we will email you as soon as it is resolved.

Real CS
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