貼文

3 個跟隨者 追蹤
0
Avatar

I paid to get the 24.95 upgrade and still can't download videos

Why has my Real Player purchase never worked?

 

 

James Baker

貼文已關閉評論。

3 條評論

0
Avatar

We are aware of an issue and our engineering team is looking into it. We will email you as soon as it is resolved. In the meanwhile could you please provide us with the following information:

1. URL of the video you are unable to download.

2. Which web browser are you using to download videos?

We are able to download all videos in our lab so having this information will help us to identify the issue.

Real CS 0 票
評論操作 永久連結
0
Avatar

ditto, same issue, have tried many videos on YouTube, my other computer with the old version works fine?

william fisher 0 票
評論操作 永久連結
0
Avatar

William,

We have resolved the download issue. Please follow the instructions from the below link to download videos again.

https://customer.real.com/hc/en-us/articles/360058635933

Please note: If you are using RealPlayer v.18, please scroll down the page for instructions.

If the issue persists, please provide us with a sample URL that you are unable able to download.

Real CS 0 票
評論操作 永久連結