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Not able to download video from youtube

Dear Sir/Madam, 

I am not able to download video from youtube even for the "RealTimes App Customer Reviews" on YouTube. 

I have also tried restart the Realtime Downloader or use other methods suggested by the Q&A session suggested on your webside.

Looking forwards to your reply.

Raymond Cheung.

Raymond Cheung

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Dear Sir/Madam from Real Player, 

I still do not hear from you for any solution on this nor technical support for this. 

Raymond Cheung. 

Raymond Cheung 0 票
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Dear Sir/Madam, 

I cannot really imagine the customer support would be like this. 

No email contact. No real chat function for customer support department. 

Raymond Cheung. 

Raymond Cheung 0 票
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Please install the latest version of RealPlayer from www.real.com.

The latest version has many bug fixes which includes the Downloader issue as well.

Please let us know if you have further issues.

 

Real CS 0 票
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Dear Sir/Madam, 

I have downloaded and installed the latest version as suggested by you. 

However, the Realtime Downloader does not function. 

Really bad experience. 

Raymond Cheung. 

Raymond Cheung 0 票
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Dear Sir/Madam, 

Please refund. 

And inform me by email when the refund procedure is completed. 

Thanks. 

Regards, 

Raymond. 

Raymond Cheung 0 票
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This email confirms your refund for your RealPlayer Downloader Express purchase in the amount of $24.99.

Depending on your financial institution, please allow a few days for the refund to post. This will appear on your next credit card statement issued following this processing period.

Real CS 0 票
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