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can't download

here's a thought. I've had the same loading freeze frame for some time. these clowns don't have a clue.. find a new downloader. one that works 

randy bloomhuff

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We will send you an email as soon as it is fixed. You are already on the list. Rest assured we will send you an email when the issue is resolved. Until such time, request you to use a browser to search for content.

Real CS 0 票
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Same problem as previous subscriber. Will not capture or download videos when requested. Would appreciate a quick fix to this. Is causing serious delays in my work.

Barbara Smith 0 票
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If you are not able to use the Search feature within web videos, please be aware that our engineers are working on fixing it. We will email you as soon as it is resolved. Until such time request you to use a web browser to download content.

If you are not able to download videos, please make sure you have the latest version installed. Here are instructions to install the latest version.

https://customer.real.com/hc/en-us/articles/204040083-Update-RealPlayer-software

Please let us know.

Real CS 0 票
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