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This is BS. I want my money back.

Ever since I paid for RealDownloader it fails more than it works.  I tried the few "solutions" you've provided in support, but not only do they not work, they are the stuff of amateurs.  Resetting all my preferences is NOT a solution, and it doesn't work anyway.  I should get a refund.

Dennis Butler

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I have found the same thing happened to me as well. I went to use find Add Missing Album Art. 2  seprate songs gave me red X, but the song's are still in my music folder, just not in real player, what a rip off,.

Dee Farino 0 票
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Dennis,

This was resolved in our latest version of RealPlayer. Please follow these instructions to install the latest version of RealPlayer.

https://customer.real.com/hc/en-us/articles/204040083-Update-RealPlayer-software

If the issue persists, please provide us with the following information:

1. Which web browser you are using to download videos?

2. Which web site are you downloading videos from?

We have a 30 refund policy. Since you purchased your RealPlayer Downloader Express on 12/25/2019, we are unable to refund.

Real CS 0 票
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Dee,

If you see a Red X, it means that the original location of the song when you added to the RealPlayer library has changed. It has either been moved to a different location/folder or been deleted.

If they are still in your music folder, right click on that file and click Add to RealPlayer.

Real CS 0 票
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